Refund policy
1. General Return & Exchange Policy
At Suvayu, we carefully check and pack every order to ensure it reaches you in the best possible condition.
For eligible products, return or exchange requests may be considered provided the product is unused, in its original packaging, and has all tags intact, wherever applicable. A valid proof of purchase and supporting photographs or video may be required to process your request.
Please contact us within 48 hours of delivery to report any issue with your order. All requests are subject to review and approval.
2. Camphor & Candles
Camphor and Candles are non-returnable, non-refundable, and non-exchangeable unless they arrive damaged during shipping.
If either product arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs and/or an unboxing video showing the damage.
After verification and approval, a replacement will be arranged for confirmed shipping damage, subject to availability. Refunds and exchanges will not be offered for any other reason.
3. Returns & Exchanges for Other Products
Return or exchange requests for other eligible products, including Air Fresheners, may be considered within 48 hours of delivery. Products must be unused, undamaged, and returned in their original packaging with tags intact, wherever applicable.
Please share your order number, clear product photographs, and a brief description of the reason for your request. All requests are subject to review and approval.
Return Shipping Charges: The customer shall bear the return shipping charges for all approved returns, unless otherwise required by applicable law.
4. Refunds
For eligible products other than Camphor and Candles, approved refunds will be processed to the original payment method within 7–10 business days after the returned product has been received and inspected.
Shipping charges, if any, may be non-refundable unless otherwise required by applicable law.
5. Products Not Eligible for Return or Exchange
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or exchange.
Camphor and Candles remain subject to the specific conditions outlined in Section 2.
6. How to Raise a Request
For any return, exchange, or damaged-product concern, please email us at help@suvayushop.com within 48 hours of delivery.
Please include:
• Your order number
• Clear photographs and/or an unboxing video showing the issue
• A brief description of the problem
Our team will review your request and guide you through the next steps.
Thank you for choosing Suvayu. We appreciate your trust and are always happy to help with genuine product concerns.