Refund policy

We want you to be fully satisfied with your purchase. If you are not happy with your order, here’s how we can help:

• Eligibility: Returns/exchanges are accepted within 7 days of delivery. Items must be unused, unworn, and in original packaging with tags intact.

• Refunds: Once your return is received and inspected, we will notify you. Refunds will be processed to your original payment method within 7–10 business days.

• Exchanges: You may request an exchange for size or a replacement product if available.

• Non-Returnable Items: Sale items, gift cards, and personal care products (if applicable) cannot be returned or exchanged.

• Process: To initiate a return or exchange, email us at support@suvayu.shop with your order number.